FAQ's

Frequently Asked Questions (FAQs)

Welcome to the Cosmetics Parlor FAQ page! Here, you’ll find answers to some of the most common questions our customers ask. If you don’t see the information you need, please feel free to reach out to our customer service team.

1. What products do you sell?

At Cosmetics Parlor, we offer a wide variety of high-quality cosmetics and skincare products, including:

  • Makeup (foundations, lipsticks, eyeshadows, etc.)
  • Skincare products (cleansers, moisturizers, serums, etc.)
  • Haircare products
  • Beauty tools and accessories
  • Special treatments and services like facials and makeup consultations

2. How do I place an order?

Placing an order with us is simple:

  1. Browse our products and add the items you'd like to purchase to your cart.
  2. Proceed to checkout and enter your shipping and payment information.
  3. Review your order and confirm your purchase.
  4. Once your order is confirmed, you’ll receive a confirmation email with your order details.

3. Do you offer free shipping?

Yes! We offer free shipping on orders over [specific amount] (e.g., $50) for domestic orders. For orders below that amount, shipping fees will apply and are calculated at checkout.

4. Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery, so changes or cancellations may not always be possible. If you need to modify your order, please contact us as soon as possible at [Your Email Address] or [Your Phone Number]. We'll do our best to assist you before the order is shipped.

5. How do I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to check the status of your shipment via the carrier's tracking page.

6. What payment methods do you accept?

  • We deal in COD

7. What is your return policy?

We accept returns on most products within 30 days of purchase, as long as they are unused and in their original packaging. For detailed information on returns and exchanges, please refer to our Return and Refund Policy.

Note: Due to hygiene reasons, opened or used cosmetics and skincare products are non-returnable.

8. Do you ship internationally?

Yes! We offer international shipping to select countries. Shipping fees and delivery times vary depending on the destination. International customers are responsible for any customs duties or import taxes applicable to their order.

9. How do I know if a product is suitable for my skin type?

We provide detailed descriptions of each product on our website, including information about the ingredients and skin types the product is best suited for. If you're unsure about a product or need personalized recommendations, feel free to contact us for guidance or book a consultation with one of our beauty experts.

10. Do you offer gift cards?

Yes, we offer digital gift cards! You can purchase a gift card on our website in various denominations. They can be used for online or in-store purchases. Gift cards are non-refundable and cannot be exchanged for cash.

11. How can I contact customer service?

If you have any questions or need assistance, our customer service team is here to help! You can contact us by:

  • Email: [Your Email Address]
  • Phone: 03217388116

Our customer service hours are [hours of operation].

12. Do you offer beauty consultations or services?

Yes! We offer a range of beauty services, including makeup consultations, facials, and skincare advice. You can book an appointment online or by calling us at [Your Phone Number]. Check out our Services page for more information.

13. How do I sign up for promotions and updates?

To stay updated on special offers, new product launches, and more, sign up for our newsletter at the bottom of our website. You can also follow us on our social media channels for the latest updates.

14. Are your products cruelty-free?

Yes, we are committed to offering products that are cruelty-free. We carefully curate our collection to ensure that none of our products are tested on animals.

15. Can I purchase products in-store?

Yes! You are welcome to visit our store and shop for products in person. Our friendly staff is always available to assist you in finding the perfect beauty products and provide personalized recommendations.

If you have any further questions, don’t hesitate to reach out. We’re here to help!

Cosmetics Parlor
cosmeticparlor@gmail.com

03217399116